Question 1

What is the Fun on the Run bus?

Accepted Answer

It is a mobile children's party and spa bus that travels to your location and hosts the whole celebration onboard, with spa-style stations, crafts, music, and lighting.

Question 2

What is inside the bus?

Accepted Answer

A welcome area, spa seating, a nail station, a creative activity area, a celebration zone, music and lighting controls, closed storage, and a preparation area.

Question 3

How is the bus cleaned between parties?

Accepted Answer

The bus is cleaned and restocked after every party using a written cleaning and stocking checklist that covers seating, stations, single-use items, and surfaces.

Question 4

How do I start planning a party?

Accepted Answer

Open the party planner, work through the guided steps, and send your inquiry. The planner saves as you go so you can finish it later.

Question 5

How far ahead should I plan?

Accepted Answer

Plan as early as you can. Sharing a preferred date and an alternate date gives the most flexibility when the schedule is built.

Question 6

Can we choose a theme and colors?

Accepted Answer

Yes. Pick a theme in the planner and add the birthday star's favorite colors — the lighting, decor, and station styling follow the theme.

Question 7

How do I choose activities?

Accepted Answer

Match the activity length to the age group: shorter turns for younger guests, rotating stations for middle ages, and choice-led hangout time for teens.

Question 8

Are the nail activities age appropriate?

Accepted Answer

Yes. Nail moments use kid-safe polish and single-use items, and the host adjusts the detail level to the age of each guest.

Question 9

Can we build a custom activity mix?

Accepted Answer

Yes. Create Your Own Party Experience starts from the birthday star's favorites and builds the flow station by station.

Question 10

How many guests can join?

Accepted Answer

Guest ranges are listed on each experience page, generally 6 to 14 depending on ages and the activity mix.

Question 11

What information do I collect from guests?

Accepted Answer

First name, age range, a parent contact, allergy and sensitivity notes, accessibility requests, photo permission, and waiver status.

Question 12

Where do I organize the guest list?

Accepted Answer

The guest list lives in your parent portal, with search, filters, and a completion summary so you can see what is still missing.

Question 13

Do parents stay during the party?

Accepted Answer

A parent or guardian from the host family stays at the location for the whole party. Guest parents can drop off or stay, whichever the family prefers.

Question 14

Who runs the party?

Accepted Answer

A host runs the celebration onboard, sets the stations, keeps the flow moving, and supervises the group the entire time.

Question 15

How do I share allergy information?

Accepted Answer

Add it in the planner and on each guest record. Describe what to avoid and what helps — no diagnosis is requested.

Question 16

Can products be swapped for sensitivities?

Accepted Answer

Yes. Unscented and low-odor alternatives can be requested in the planner and set up before guests board.

Question 17

How do I make an accessibility request?

Accepted Answer

Use the accessibility step in the planner or the accessibility indicator on a guest record, and describe what would help most.

Question 18

Can the party be quieter and calmer?

Accepted Answer

Yes. Lighting and music moods can be set to the calm end, transitions reduced, and a quiet seat kept near the door.

Question 19

Where does the bus park?

Accepted Answer

The bus needs a legal parking spot with room to open the door and a clear walking path from the house to the steps.

Question 20

When does the bus arrive?

Accepted Answer

The bus arrives ahead of the guest arrival time so stations can be set before the first child steps on.

Question 21

How does photo permission work?

Accepted Answer

Each child has a preference set by their parent or guardian, and it is honored for the entire party.

Question 22

Will photos be shared publicly?

Accepted Answer

Photos are only used in ways the family has agreed to. A child marked private or no photos is never included in a public image.

Question 23

What happens after I send an inquiry?

Accepted Answer

The details are reviewed, a conversation covers dates and activities, and the party moves into planning once details are agreed.

Question 24

Does sending an inquiry hold my date?

Accepted Answer

No. An inquiry shares your preferred dates and starts the conversation. A reservation is confirmed directly after the details are agreed.

Question 25

How do I get in touch?

Accepted Answer

Send a message from the contact page or email antonia@holdthat.app directly.

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